Agent Banking

Agent Banking means providing limited scale banking and financial services to the underserved population through engaged agents under a valid agency agreement, rather than a teller/ cashier. It is the owner of an outlet who conducts banking transactions on behalf of a bank.

Agent point

NRB Commercial Bank Limited is one of the 4th generation private sector scheduled commercial bank started its commercial operation through its Principal Branch from 18th April 2013. NRBC Bank constantly focuses the changing needs and desire of its customers, to develop new and re-engineer the process of service delivery. It has a focus to act as effective delivery channel to distribute NRB remittance all over the country. The bank also considers mass banking as a source of inspiration.

Services

This channel will bring opportunity for the banks to serve the mass people at cutting edge price complying with regulatory requirements. The new banks having CORE banking solution and yet to invest in development of ADC will get the advantage to introduce Agent Banking operation. Among the 9 new banks NRBC Bank is ahead to get the approval to engage 20 Agents throughout the Country.

Customer Account Opening

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Cash Deposit, Withdraw

Collection of small value cash deposit and cash withdrawal, facilitating utility bills payment

Balance Inquiry, Mini Statement

Balance inquiry, generation and issuance of mini bank statements

Foreign Remittance

Inward foreign remittance distribution, inland remittance, facilitating fund transfer

Fund Transfer (Within NRBC Bank Customer)

Facilitating small value loan disbursement and recovery of loans & installments, post sanction monitoring of loans and follow up

Electricity Bill (REB) Collection

Cash payment under different programs of the government like social safety net, elderly allowances, freedom fighters allowances, students scholarship, gov’t portion of teachers’ salary, other pensions etc.

Online Bank/Branch

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Mobile top Up

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Agent Banking

  •  Educated Individuals capable to handle IT based financial services.
  •  Owners of pharmacies, chain shops and petrol pumps/ gas stations.
  •  Agent must be financially solvent & have the ability of enough cash transaction.
  •  Social Business.
  •  Private Company.
  •  Sole Proprietorship.
  •  Partnership business.
  •  Agents of Mobile Network Operators.
  •  Agent must have a permanent resident (As per as NID/Passport.).
  •  Agent must have enough infrastructures for conducting Agent banking.
  •  Agent should be financially solvent & have ability to hard cash transaction.
  •  Agent should have ability to meet commitment with customer under adverse situation.
  •  Agent should have knowledge and ability to handle Technology based financial services.
  •  All deeds/transaction’s record should be preserved for internal audit with enough securities.
  •  Agent should have ability to perform his/her responsibility properly.
  •  Agent must be concerned about the reputation of the institution.
  •  Agent should not be a loan defaulter and not penalized by any civil or criminal court.
  •  Agent must have a permanent resident (As per as NID/Passport.).
  •  Agent must have enough infrastructures for conducting Agent banking.
  •  Agent should be financially solvent & have ability to hard cash transaction.
  •  Agent should have ability to meet commitment with customer under adverse situation.
  •  Agent should have knowledge and ability to handle Technology based financial services.
  •  All deeds/transaction’s record should be preserved for internal audit with enough securities.
  •  Agent should have ability to perform his/her responsibility properly.
  •  Agent must be concerned about the reputation of the institution.
  •  Agent should not be a loan defaulter and not penalized by any civil or criminal court.
  •  Agent must be honest, professional & ethical to his / her duties.
  •  Agent must have proper knowledge about his duties & serve customer Agent Banking facilities.
  •  Maintenance of electronic device (Computer, Scanner, POS Printer, Finger print machine etc.) and ensures enough security.
  •  Agent preserves all sorts of transaction record, evidence & deeds.
  •  Agent displays fixed charge of agent banking services in his/her booth.
  •  After a certain period of Agent submit regular/daily activities to respective officer.
  •  Agent must be bound to maintain internal rules & regulation of NRB Commercial Bank.
  •  Agent is cordially cooperating to all sort of audit.
  •  Beside these other facilities directed by NRB Commercial Bank Limited.
  •  Collection & preservation of A/C opening Form & others receipts copy.
  •  Facilitating small value loan disbursement and recovery of loan installments.
  •  Cheque receive for clearing.
  •  Provide salary, pension scheme & other gratuity services.
  •  Collection & preservation of necessary banking E-mail & letters.
  •  Agent can not apply any charges to the customers for its services, in addition to the charges fixed by the Bank.
  •  Agent cannot provide any products or services of other except NRB Commercial Bank authorization.
  •  Agent cannot allow any transaction by cheque except finger print & card.
  •  In perspective of financial transaction, agent cannot asked any sort of personal information from customers including account details and PIN number of customers.
  •  Without getting any written permission, agent cannot engage any other banking business beside NRB Commercial Bank agent banking.
  •  Agents are not allow to appointing another sub-agent to provide banking services on their behalf.
  •  Agent cannot make any foreign remittance transactions directly.
  •  Apart from above restrictions for any sort of transactions an agent must have follow NRB Commercial Bank banking Guideline.