Dispute Resolution

  • ADC Operations investigate the dispute and arrange to resolve within shortest possible of time
  •  ADC Operations will resolve general card related disputes within 3 to 7 working days
  •  ADC Operations will resolve Card transaction related disputes within 10 to 180 days as per transaction network time line. (Standard time frame: * NRBC Network 7 working Days, * Q-Cash Network 30 Days, * VISA Network 10 to 180 Days, * NPSB Network 10 to 30 Days.)
  •  Branch/Call center will be automatically informed via reply mail through ADC Operations Service Desk system once request is resolve/closed in system.

NRBCB Disputes

  • Branch/Call Center forwards the dispute claim to ADC operations through ADC Ops service desk system.
  • Cardholders submit Card and transaction related dispute to NRBC branch or Call center.